OUR PROCESS
Working with VirtualHealth
It takes world-class people, a consultative approach, and a process honed over a decade to set our clients up for success. At VirtualHealth, our teams are made of expert healthcare, technology and business leaders who are focused on understanding every facet of your business.
We spend time with you one-on-one to truly understand how your business works — the unique needs, goals, requirements, and challenges you have — and then act as dedicated guides to provide a transparent and consultative process.
Our process is based on a decade of client implementations to ensure HELIOS® is customized for your needs and to provide a smooth transition for your team at go-live.
Moreover, unlike other care management and utilization management companies, VirtualHealth is always here to support you. Our dedicated client and business success teams are focused on helping you be satisfied and effective and will act as your support partners on-going. This ensures you always have someone to have your back, that issues are resolved quickly, and that you know we’re always listening and ready to assist.
The HELIOS Launch Process
HELIOS is 90% configurable, so while the process timelines may vary slightly for each customer and the needs of their populations, overall, we aim to provide a simple, straightforward and transparent process.
Our goal is to set every organization up for success long term. That means our process for getting you going on HELIOS is simple, straightforward, and designed to match your care management and population health needs. And it means after launch, our team is there to provide support and guidance as you need it.
The average HELIOS launch takes less than 6 months with little involvement from IT, compared to an industry average of 9 to 12 months.
- Phase 1 – Discovery:
We hold a kick-off and detailed discovery phase where we learn about your business processes, needs, requirements, etc..
- Phase 2 – Mapping & Configuration:
Next, we dive into mapping those out to the HELIOS functionality to connect all the pieces of your ecosystem together. That map is then leveraged during the configuration and mapping phase to bring your platform to life.
- Phase 3 – Quality & Training:
After configuration and application, we’ll do Q/A testing, UAT reviews, and training. Many of our clients have reported that most new users don’t need their full allotment of training time to become fluent with the platform either, which means getting teams onboarded and running happens faster.
12+ Million
Managed lives through HELIOS
Up to 93%
Increase in care team efficiency
Up to 92%
Care team productivity gains
37 Million
Total interactions in HELIOS
Commonly Asked Questions
Below are some commonly asked questions and answers about VirtualHealth, HELIOS® and our other care management and utilization management solutions.
Connect with Us
We understand that choosing medical management technologies can be a big decision. That is why we provide a highly consultative and refined approach that allows you to learn, ask questions, and identify if our HELIOS solutions are a good fit. Click below to set up time to chat with our team or to get more information about any of our HELIOS products.
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