Why VirtualHealth

A Tailored Approach

VirtualHealth develops software with the understanding that each of our clients has big goals and unique challenges. That’s why we created HELIOS in conjunction with the care managers and stakeholders who use it every day. The HELIOS care management platform was built to power the complete ecosystem of care that integrates preventive care, acute care, chronic disease management, behavioral health, and managed care.

Our approach is to become an extension of our clients’ team. This method helps us ensure that we are actively helping clients solve the greatest challenges facing our industry and creating solutions that are moving our clients forward. VirtualHealth is committed to helping our clients optimize their integrated care management programs, achieve and maintain compliance, improve patient care coordination, drive operational efficiencies, and create better health outcomes.

Agile software development guarantees that our clients always have the latest technology at their fingertips. Full platform configurability enables a custom solution without having to engage costly IT resources. Our consultative process guides clients through implementation and ensures that they are enacting industry best-practices for healthcare management solutions.

VirtualHealth Agile development

Agile development

Best-in-class client service

VirtualHealth Evidence-based practices

Evidence-based practices

High level of executive support

VirtualHealth 24-hour on-call support

24-hour on-call support

Consultative Approach

Consultative Approach

Best-in-class client service

24-hour on-call support

Agile development

High level of executive support

Evidence-based practices

Client Spotlight: Community Care of North Carolina

What Our Clients Are Saying

VirtualHealth had the best product out there.

2017 KLAS Care Management Report

Work gets completed faster and is done more transparently.

2017 KLAS Care Management Report

We bring them a problem, and they bring the solution.

2017 KLAS Care Management Report

VirtualHealth is ahead of the curve. They are visionary.

2017 KLAS Care Management Report

When we were shopping for care management systems, we were impressed with VirtualHealth Platform’s usability. That usability is what set VirtualHealth apart from their competition.

2017 KLAS Care Management Report

The platform has increased our efficiency and productivity in our operational work.

2017 KLAS Care Management Report

VirtualHealth went above and beyond when we were audited by the state.

2017 KLAS Care Management Report

Our users, service coordinators especially, appreciate the ease of navigating within the system.

2017 KLAS Care Management Report

We can see real-time data without needing to wait for someone to reply or answer a phone call.

2017 KLAS Care Management Report

We have found VirtualHealth to be very easy to work with. They make an effort to understand our business.

2017 KLAS Care Management Report

Practice Makes Perfect

Practice Makes Perfect

The VirtualHealth training method ensures that your team can utilize the full extent of the HELIOS care management platform. Our team provides on-site training during implementation and prior to go-live. Clients can always access simple technical user guides directly through the HELIOS platform. As needed, we collaborate with clients to create separate guides for specific roles and responsibilities.

Our approach ensures continuity by providing a consistent account and product management team that remains with our clients from implementation to post go-live, including incremental post-go-live training. Clients can request additional training sessions as needed.