Industry Roundtable: The State of Care Management & Value-based Care

As the healthcare industry continues to advance value-based care, payers are investing in new technologies to accelerate VBC models, support seamless care coordination and improve population health. Despite their efforts, however, many are encountering significant challenges like data fragmentation and insufficient interoperability, workforce limitations and care management gaps.

Join technology and population health-focused leaders from Blue Cross and Blue Shield of North Carolina, Blue Cross Blue Shield of Michigan, Innovation Care Partners and more in a lively discussion on current pain points and opportunities for organizations focused on VBC.

What you’ll learn in this special VirtualHealth and Becker’s webinar:

  1. The top three barriers to successfully implementing value-based care, what they mean for the broader payer industry, and the value in addressing them
  2. Payers’ frustrations with current care management capabilities
  3. Why technological alignment and interoperability are critical concerns for payers, and how these concerns might be addressed

Learn from Sue Powers, VirtualHealth Chief Growth Officer, along with Michael Lunzer, Founder and CEO of Itiliti Health; Roberta Kafora of Innovation Care Partners; Natosha Anderson with Blue Cross NC; and Michelle Fullerton with Blue Cross Blue Shield of Michigan.


Sue Powers

Chief Growth Officer, VirtualHealth

Natosha Anderson

Associate VP, Population Health, BCBS of NC

Michelle Fullerton

VP of Care Management & Customer Consulting, BCBS of Michigan

Roberta Kafora, RN

Director of Care Coordination, Innovation Care Partners

Michael Lunzer

Founder & CEO of Itiliti Health

Michael is a thought-leading entrepreneur with a track record of building transformative companies with ROI that leverage technology to optimize sectors plagued with inertia. He co-founded the first-ever technology-based vendor management system for the staffing industry, acquired in 2002 by PeopleClick. Under Michael’s leadership, by 2005 the business processed $2 billion in annual revenue from customers using the VMS platform to manage their staffing needs – tasks previously handled with mere paper and pen. Michael then co-founded Warm Health to replace the cumbersome process of care management communications with plan members with a virtual assistant. Altegra Health (now Change Healthcare) acquired Warm Health in 2012. Michael remained at Change Healthcare serving as business leader of the Smart Connect product until joining Blue Cross and Blue Shield of Minnesota as an Entrepreneur-in-Residence in 2018. While at BCBSMN, Michael observed a vital opportunity to optimize the slow and friction-filled process for applying, authorizing, and improving medical policies. Michael and Kurt incubated Itiliti Health inside BCBS MN.