Proper care coordination is a pillar of successful value-based care. It aims to improve healthcare outcomes by breaking down silos in care between providers, reduce costs by removing redundant tests and procedures, and to make navigating the healthcare system easier for members, especially those with chronic conditions or comorbidities.
Effective communication across the care continuum drives value-based care initiatives. When a member’s needs are identified and communicated to the right parties at the right time, care coordination can improve health outcomes and lower post-acute care costs. A lack of information, inaccurate data transfer, and disjointed communication can lead to adverse events, such as hospital readmissions.
HELIOS® care coordination creates a single centralized ecosystem to power care team collaboration as members transition between acute care settings, skilled nursing facilities, and the home. The HELIOS® platform for care coordination outlines the right setting of care for a member and streamlines information exchange as members transition between care settings. Role-based access to member information allows real-time interaction via secure communication.
Easy, intuitive navigation ensures that important information is within two clicks. Seamless integration with IVR and third-party technologies, wearables, and connected devices means that care coordinators have the most up-to-date information at all times to increase productivity and efficiency.
Intelligent workflows and configurable rules enable your care coordinators to provide high-quality, efficient transitions between care settings. Integrated care management provides a single point of access to care team members and service providers. A dedicated portal allows care managers to share important educational materials with the member in real-time. Intuitive reporting capabilities identify and manage care gaps.