Care Coordination

Center Care Coordination Around the Member

Helios care coordination creates a single centralized ecosystem to power care team collaboration as members transition between acute care settings, skilled nursing facilities, and the home. Role-based access to member information allows real-time interaction via secure communication.

Easy, intuitive navigation ensures that important information is within two clicks. Seamless integration with IVR and third-party technologies, wearables, and connected devices ensures care coordinators have the most up-to-date information at all times.

Bi-directional data exchange and communication guarantees timely and comprehensive information is shared with the entire care team.
Caseload management algorithms properly utilize care coordination team resources.
Automated workflows and business rules leverage real-time risk stratification and direct care to the right members at the right time.
Customizable assessments and pre-populated care plans reduce administrative work and minimize human error.
Access to community resources ensures appropriate supports and increases member engagement.

Center Care Coordination Around the Member

Create Best Practices in Care Transitions

Intelligent workflows and configurable rules enable your care coordinators to provide high-quality, efficient transitions between care settings. Intuitive reporting capabilities identify and manage care gaps.

Plan Comprehensive Discharge

Automated tasking helps organize comprehensive discharge planning and ensures all proper protocol is followed, including symptom assessment, medication review, community resource needs evaluation, and any additional outreach.

Easily Exchange All Vital Clinical Data

Helios delivers all information to the care team’s fingertips including: diagnoses, test and procedure results, medication lists, case notes, advance directives, caregiver status, physician information, and suggested follow-up care.

Share Educational Materials and Content

Care managers can quickly access a library of materials and instantly share items with the member, the caregiver, and the care team. Materials can include documents, videos, and other media files.

Perform Medication Reconciliation

The care team can perform medication reconciliation throughout each transition, check for medication accuracy, and receive alerts of discrepancies or adverse effects. Triggers prompt to check for social or financial barriers to accessing medications and users can affect remediation from the platform.

Timely Follow-Up Post Discharge

Automatic workflows and triggers notify care coordinators to schedule discharge follow-up and home visits, perform medication management, and respond to members for any unforeseen needs.

Communicate and Collaborate

Care coordinators can easily communicate with multidisciplinary teams across care settings through secure messaging, case note functionality, tasking, and referrals. All related information is immediately accessible and workstreams follow defined responsibilities.